Well people today is not a *sigh* day…………….. it’s more of a rant day
so here is today’s daily dose of what not to do when calling into a customer support line.
- talk so quietly that the sales / customer service person has to ask you repeatedly to spell your name even though its only B-O-B J-O-N-E-S
- yell at the top of your lungs, even though you know they have a phone pressed to their ear while struggling to hear you spell your name the first 30 times
- speak softly so that the person has to be loud as they can, to make sure that you do not have a hearing aid
- ask the SAME QUESTION OVER AND OVER AGAIN. listen people, just listen
- don’t get an attitude on the phone, 9 times out of 10, your attitude will just make the person not want to help you.
- understand that we are all HUMAN BEINGS and we all have our problems
Now the I will grant that there are some people who just don’t grasp the idea of customer service, but you have to give them credit where they are trying. so if any of the following are happening to you, please just forgive and forget….
- your tech rep, has to tell you repeatedly the same thing over and over, because you are seriously not paying attention to them.
- if they put you on hold repeatedly, don’t assume that they are doing it on purpose, they just don’t want you to know that they still have to ask for a little bit of help
- When the rep says “Yes M’am” and “No Sir” don’t assume that they are being sarcastic
- think that just because it sounds like someone may be getting smart with you, they are not, they have just heard the same thing, for the last 30 mins, and are trying to get it resolved before the next 5 people call in.
In short…. we need you, and you need us. We have to work together to be a team. Without customers, there would be no need for us, and without us where would our customer’s go when they had problems???
So next time you see/talk/hear/mention a customer service rep…. give them a break, you never know they could be running on a 15 hour shift, with only a Red Bull to keep them going. And to that tech rep who picks up the phone in their “Outside voice”, not every person is deaf and has a bad phone connection like you.
LET’S JUST GET ALONG!!!
*now everybody grab hands and sing*
Kumbaya my lawddddddddd
Kumbayaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
